Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, PLEASE COMPLETE THE RETURN FORM AND PRINT A COPY OF OUR RETURN SLIP.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. All refunds are credited back via the payment provider used for your purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vimax-original.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@vimax-original.com and send your item to:
Str. Sondei, Nr. 1, Bl. b34, Sc. A, Et.1, Ap. 7
Campina, 105600
Romania
Shipping returns
To return your product, you should mail your product to:
Str. Sondei, Nr. 1, Bl. b34, Sc. A, Et.1, Ap. 7
Campina, 105600
Romania
PLEASE NOTE THIS IS NOT A FREE POSTAGE LABEL.
You will be responsible for paying for your own shipping costs for returning your item.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@vimax-original.com for questions related to refunds and returns.