Introduction
At Vimax Original, we strive to provide the best delivery experience for our customers. We have partnered with Cargus Romania to ensure your orders are delivered safely, quickly, and efficiently. Please review our delivery policy and terms and conditions below.
Delivery Methods
We offer the following delivery methods through Cargus Romania:
- Standard Delivery: Delivery within 2-5 business days.
- Express Delivery: Delivery within 1-2 business days.
Shipping Charges
Shipping charges are calculated based on the weight and dimensions of your order, as well as the delivery destination. The exact shipping cost will be displayed at checkout before you confirm your order.
Delivery Areas
Cargus Romania provides delivery services across Romania. Please ensure that your delivery address is within the serviceable areas covered by Cargus Romania.
Delivery Times
- Orders placed before 12:00 PM will be processed and shipped the same day.
- Orders placed after 12:00 PM will be processed the next business day.
- Deliveries are made between 9:00 AM and 6:00 PM, Monday to Friday.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the Cargus Romania website.
Delivery Terms and Conditions
- Order Processing: Orders are processed and shipped on business days only. Business days are Monday to Friday, excluding public holidays in Romania.
- Delivery Address: Please provide a complete and accurate delivery address. Vimax Original and Cargus Romania are not responsible for delays or misdeliveries due to incorrect or incomplete addresses.
- Delivery Attempts: Cargus Romania will attempt to deliver your order up to two times. If delivery is unsuccessful after two attempts, your order will be returned to Vimax Original, and additional shipping charges may apply for re-delivery.
- Damaged or Lost Packages: In the rare event that your package is damaged or lost during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with Cargus Romania to resolve the issue as quickly as possible.
- Undeliverable Packages: Packages that are undeliverable due to incorrect addresses, refusal of delivery, or unavailability of the recipient will be returned to Vimax Original. Additional charges may apply for re-delivery or order cancellation.
- International Shipping: At this time, we only ship within Romania. We do not offer international shipping services.
Customer Support
If you have any questions or concerns regarding our delivery policy, please contact our customer support team. We are here to assist you and ensure your delivery experience is smooth and satisfactory.
Conclusion
Thank you for choosing Vimax Original. We are committed to providing you with reliable and efficient delivery services through our partnership with Cargus Romania. Your satisfaction is our priority.